At GrowVape, we are committed to providing our customers with a hassle-free and enjoyable shopping experience. Whether you are purchasing disposable vapes in bulk or for personal use, we understand that sometimes situations change. Our refund policy is designed to offer clarity and ensure a smooth transaction process for both individual buyers and wholesale customers across Europe. Please take a moment to review our refund policy carefully.
1. Order Cancellation and Refund Eligibility
We understand that changes may occur after placing an order. If you wish to cancel your order, please contact us within 24 hours of purchase. During this period, if your order has not been processed or shipped, we will gladly issue a full refund. However, once an order has entered the processing stage or has already been dispatched, different terms apply as outlined below.
2. Refund Requests After 24 Hours
Once the 24-hour cancellation window has passed, most orders will have entered the processing or shipping stages. If you still wish to request a refund, it will be considered under the following conditions:
- Partial Refunds: In some cases, where the order is still in the processing stage and has incurred costs, we may offer a partial refund of up to 50%.
- No Refund for Shipped Orders: If your order has already been shipped, unfortunately, we are unable to offer a refund.
3. Refunds After Shipment
Once an order has been dispatched and a tracking number has been issued, it is no longer eligible for a refund. However, in the unlikely event that you receive a faulty product, please contact us immediately, and we will resolve the issue by either offering a replacement or issuing a store credit.
4. Damaged or Faulty Products
If your order arrives damaged or contains faulty products, please reach out to our customer service team within 7 days of delivery. We will assess the issue and provide a solution, which may include issuing a refund or sending a replacement product. To expedite the process, please provide detailed photos of the damaged item(s) and any relevant order information.
5. Non-Refundable Items
Please note that we are unable to offer refunds for the following:
- Opened or used disposable vapes
- Products that have been tampered with or damaged after delivery
- Orders that are delivered but not claimed within the specified time frame
6. How to Request a Refund
To initiate a refund request, please contact our customer support team at info@growvape.com with your order number and reason for the request. We will respond promptly and guide you through the process.
7. Processing Time
Refunds typically take between 5-10 business days to process, depending on your payment method and the nature of the refund. We will notify you once the refund has been issued.
By shopping with Growvape, you agree to the terms outlined in this refund policy. Our goal is to provide both retail and wholesale clients with a smooth, risk-free experience while purchasing from Europe’s top disposable vape brands.